We offer free standard post on all orders (no minimum spend required). Express post, store pick-up and same day delivery options are also available at checkout.
Once you place an order, we'll dispatch your gift on the next business day, Monday to Friday.
We deliver Australia wide, including PO Boxes and Parcel Lockers. Same day delivery is available within 40kms of our studio in Prahran.
It's free - we offer free standard postage with any order. And you can upgrade at checkout to express post, store pick-up or same day delivery.
Standard post: Free - no minimum spend required
Store pick-up: Free - from our studio in Prahran, VIC 3181.
Express post: $12.95
Same day delivery: starts from $19.95 (order by midday Monday to Friday, Melbourne only).
Once you place an order, we'll dispatch your gift on the next business day and delivery times vary depending on the shipping option you've selected.
Store pick-up: ready within 24 hours
Standard post: 3 to 7 business days
Express post: 1 to 4 business days
Same day delivery: order by midday Monday to Friday, Melbourne only.
Please note, for some destinations such as Darwin, Perth, or very remote locations your order may take longer to arrive.
No - we rely on Australia Post's delivery network, so we can’t guarantee a specific day or time you order will arrive.
You'll receive a tracking number via email once your order has left our studio, so you can keep track of it's progress.
Yes - for standard or express shipping you can choose a business address, residential address, PO Box or even a parcel locker.
Australia Post will leave your gift in a secure spot if it's safe to do so. Otherwise, they'll leave a calling card and take the gift to the closest Australia Post outlet for collection.
Same day delivery - Melbourne
Order before 12pm (Melbourne time) and select same day / order in advance at checkout.
Same day delivery & order in advance is a premium service that's reliable and fast - we'll hand deliver your gift on the same day you order it, or your preferred delivery date.
We offer delivery to schools, hospitals, residential and commercial buildings within 40km of our studio in Prahran, VIC 3181.
Same day delivery starts at $19.95. The cost is automatically calculated at checkout depending on the distance we have to travel to the delivery address.
Weekdays only - Monday to Friday, excluding public holidays observed in Victoria.
No - we can't guarantee a specific delivery time. Our drivers calculate their delivery route based on the most time effective route to complete all orders going out that day.
Your gift will arrive between 10am to 5pm on weekdays only (excluding public holidays observed in Victoria).
You'll receive a tracking link via email once your order is on the way so you can track it's progress.
Yes - we will deliver your gift to the hospital reception or ward if possible. Please make sure you include the correct ward and bed number to ensure successful delivery.
If the patient has been discharged your gift will be returned to us and a fee will apply.
Some hospitals are restricting deliveries due to COVID-19. Each hospital may have different rules and protocols so please confirming with the hospital that they are still accepting deliveries before you place an order.
If there is no one present to receive your gift, and there is no safe place to leave it... the gift will be returned to us at your cost and a re-delivery fee will apply.
Store pick-up (Click & Collect)
Store pick-up is a free service we offer. Your gift is usually ready within 24 hours. If you need it urgently, just message us before placing your order and we'll do our best to help.
Our studio is open for collection only between 10am and 3pm, Monday to Friday (excluding public holidays).
Your gift will be ready to collect the next business day after you place your order. Once your gift is ready to collect, you'll receive a notification email with details for collecting your order.
If you'd like to arrange urgent collection, please contact us before you place an order on email@example.com
Gifts must be collected promptly, no more than 2 business days after receiving your collection notification email.
What's your refund policy?
We pride ourselves on customer service and curating the best gift boxes each and every time. However, sometimes things go wrong, so if you have any concerns or aren’t happy with your purchase, please contact us immediately by emailing us at firstname.lastname@example.org and we'll do our best to help.
If you cancel, change your mind, or provide incomplete or incorrect delivery information, we’re unable to offer you a refund.
The Little Gift Loft attempt to dispatch all orders in compliance with product descriptions on our website. However, from time to time, certain products may not be available. We reserve the right to substitute products with alternative varieties when necessary, and we will always take care to ensure substitutions and alterations are similar in quality and value to the product item described on our website.
Do you use reliable delivery companies?
We use reputable and reliable third-party couriers to deliver gifts across Australia, including but not limited to Australia Post, Couriers Please, Go People, and Sherpa.
In the event of a delay or delivery issue, we will work with you and do our best to help resolve any issues as a result of a third-party delivery issue.
Can I send a gift to an apartment or block of units?
Sometimes our third-party delivery partners encounter problems with delivering gifts to units, apartment and office buildings, which may result in your gifts arriving late, going missing, or being returned to us.
If gifts are being delivered to a unit, apartment or office building you are responsible for ensuring that the recipient will be available on the day to receive the gift.
If a gift is accepted by a concierge, reception of the front desk at the address specified, we cannot be held responsible for the gift getting to the recipient.
If there is no one at the recipient's address and our delivery partner can't gain access to the building, or can't leave the gift in a safe place, your gift will be classified as undeliverable - see below.
What happens if the shipping address is incorrect or incomplete?
You are responsible for supplying us with the correct and complete recipient details and address for delivery.
If you’ve made a mistake or given us incorrect or incomplete address, please contact us ASAP - we'll do our best to help, but we can't be held responsible and your gift will be classified as undeliverable - see below.
When a gift is returned to us, we will try our best to rectify the situation and re-deliver the gift. However, you will be liable for any return and additional delivery charges as well as a product replacement fee for any perishable items that need to be replenished.
Your gift is considered undeliverable if
(a) the recipient’s address is incomplete, incorrect, or cannot be located.
(b) there is no one at the recipient's address to receive the gift and there is nowhere safe to leave the gift the delivery is refused by the recipient.
(c) for hospital deliveries, if the patient has been discharged.
Undeliverable gifts will either be re-directed to a local post office for collection or returned to us.
When a gift is returned to us, we will try our best to rectify the situation and re-deliver the gift. However, you will be liable for any additional delivery charges as well as a product replacement fee for any perishable items, that need to be replenished.
When a gift is re-directed to a local post office a calling card will be left at the recipient’s address to inform them of their local collection point.
Due to the perishable nature of some of our products, it is strongly advised that recipients collect their gift within 24 hours from the collection point indicated on the calling card.
We can't be held responsible for delays in the collection and pick-up of gifts and aren't liable for the quality and condition of perishable goods, which have not been collected within a 24 hours from the attempted delivery.