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We’re still open for online orders. Please be mindful of significant delivery delays with Australia Post - it is taking a lot longer for parcels to arrive x
We’re still open for online orders. Please be mindful of significant delivery delays with Australia Post - it is taking a lot longer for parcels to arrive x

Shipping and Returns

We use Australia Post and only ship within Australia - sorry we don’t offer international shipping at the moment.

Please note, deliveries (including express shipping) may take a little longer than usual to arrive as all postal services are currently experiencing significant delays due to COVID-19, which you can read about here.

Effective 20 April 2020, Australia Post are temporarily suspending their express shipping guarantee - they’ll continue to prioritise these deliveries, but they just may not be delivered next business. This is still the fastest way to send a parcel. 

Christmas delivery cut-off times for 2020.
Please ensure you place orders before the cut-off times below, to ensure your gift arrives before Christmas:
  • Standard shipping: Friday, 11 December (1pm)
  • Express shipping: Friday, 18 December (1pm)
  • Local delivery, Melbourne: Tuesday, 22 December (1pm)
How much does shipping cost and when will my order arrive?
We’re based in Melbourne and delivery times vary depending on the shipping option you select. Please note for some destinations such as Darwin, Perth, or very remote locations, your order may take longer to arrive.
  • Standard shipping (3-6 business days): $10.95 or FREE when you buy one of our ready-made gift boxes.
  • Express shipping (2-4 business days): $19.95
  • Local delivery - Melbourne: $19.95
    • What postcodes are eligible for local delivery? We deliver within 15km of Melbourne CBD. If you’re unsure, please message us before placing your order as we do sometimes make exceptions depending on your request.
    • What's the cut-off time for local delivery? Place an order by 5pm Monday to Friday and your gift will be sent out the next business day. Please note, we don’t deliver on weekends or VIC public holidays and only deliver within Australia.
What happens if nobody is home?
Gifts are delivered via Australia Post, so you can choose a business address, residential address or even a parcel locker! If you’re not sure if anyone will be home, you can give us instructions to leave the gift in a safe location, however, if it’s not possible to leave the gift somewhere safe at the delivery location, a card will be left with instructions on how to collect or have the gift redelivered.

 

Do you know the time my gift will arrive?
We’ll send you a tracking number via email when your order is despatched. We can’t guarantee delivery for a specific day or time (unless you've selected local delivery). We’ll leave gifts at, or near, the door if it’s safe to do so. But if you think nobody will be home, it’s a good idea to send it to their work or parcel locker.

 

Need to arrange a special delivery or ask a favour?
Contact us to discuss a custom request or if you’d like a price for same day or next day courier delivery. We pride ourselves on customer service, so we’ll always do our best help you out!

 

Returns

We pride ourselves on customer service and curating the best gifts each and every time. However, sometimes things go wrong! If your item is faulty, doesn’t arrive in the condition we sent it or doesn’t arrive at all we will happily provide a refund or re-deliver your gift.

If you’ve made a mistake or given us incorrect information we will try our best to rectify the situation, but it is your responsibility to ensure the address, delivery instructions and information you give us is correct. Please check details thoroughly! 

If you change your mind, we’re not able to offer you a refund, but if you contact us on the same day you place your order, we can swap your selection for another gift for the same price (or higher).

If you have any concerns or aren’t happy with your purchase please contact us within 5 days of delivery - we’ll do out best to resolve your concerns.