Shipping & Refund Policy

The Little Gift Loft dispatch your order from Melbourne and we offer a range of delivery options, including same-day delivery across Melbourne metro, or standard shipping and express shipping Australia wide.

We aim to dispatch your gift the next business day after you place an order. During peak seasons like Mother's Day, Father's Day and Christmas, it can take us a little longer.

The cost and speed of delivery will vary depending on the delivery address and type of delivery option you choose during the ordering process. These costs and times are subject to change and will be updated on our website as the changes occur.

We're open between 9.30AM to 3PM weekdays (excluding public holidays observed in Victoria).

What are your delivery options?
Once your gift is dispatched, delivery times vary depending on the shipping option you select. Please note, for some destinations such as Darwin, Perth, or very remote locations, your order may take longer to arrive.

  • Standard shipping (5-10 business days): $9.95 or FREE when you buy one of our ready-made gift boxes.
  • Express shipping (3-7 business days): $15.95
  • Same day delivery / Pick a date: starting from $22.95
  • Local pick up / Click and collect (1-2 business days): FREE

Delivery hours are made between 9AM and 5PM on weekdays (excluding public holidays observed in Victoria).

Christmas delivery deadlines

Please ensure you place orders before the cut-off times below, to ensure your gift arrives before Christmas:

  • Standard shipping: Friday, 10 December (1pm)
  • Express shipping: Friday, 17 December (1pm)
  • Local delivery, Same Day or Click & Collect:  Wednesday, 22 December

    We'll be closed from Friday, 24 December until Monday 17 January, so any orders placed during this time will not be dispatched until we return.

     

    SHIPPING

    We use Australia Post to standard and express deliveries all across Australia. Please note, deliveries (including express shipping) may take a little longer than usual to arrive as all postal services are currently experiencing significant delays due to COVID-19, which you can read about here. 

        Can I send the gift to a PO Box or Parcel Locker?
        Yes - for standard or express shipping. We use Australia Post so you can choose a business address, residential address, PO Box or even a parcel locker!

        What happens if no-one is at the address when the gift arrives?

        Australia Post will leave your gift in a secure spot if it's safe to do so. Otherwise, they'll leave a calling card and take the gift to the closest Australia Post outlet for collection.

        Can you guarantee when my gift will arrive?
        No - we rely on the Australia Post delivery network, so we can’t guarantee delivery for a specific day or time. You'll receive a tracking number via email once we dispatch your order, so you can keep track of it's progress.

         

        SAME DAY / PICK A DATE

        Order before 12pm (Melbourne time) for same day delivery, or pick your date and we'll deliver your gift on that day.

        We can't guarantee a specific delivery time because our drivers delivery route is based on all the other orders going out that day and the most time effective delivery route.

        You'll receive a tracking number via email once we dispatch your order, so you can keep track of it's progress and all deliveries will be made before 5pm.

         

        LOCAL PICK UP / CLICK & COLLECT

        We offer local pick up / click & collect if you'd like to come past our office and pick up your order - free of charge.

        The pick up times are 10am-3pm Monday to Friday (excluding public holidays) from our office in St Kilda.

        Once your order is ready to pick up, you'll receive a notification email letting you know your gift is ready to collect and you'll need to bring your order confirmation details with you for collection.

        We aim to have your local pick-up / click & collect order ready for collection on the next business day after you place an order. During peak seasons like Mother's Day, Father's Day and Christmas, it can take us a little longer.

        Please note: Orders must be collected promptly, within 2 business days from receiving your collection notification email. 

         

        Third-party delivery services

        We use reputable third-party couriers to deliver gifts across Australia, including but not limited to Australia Post, Couriers Please, Go People, Sherpa. Due to our reliance on third-party courier services, we can't be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place.

        Once a gift has been delivered to a concierge or front desk at the address specified we cannot be held responsible for the gift getting to the recipient. In regards to hospital deliveries, if the patient has been discharged the gift will be returned to us and a re-delivery fee will apply. In regards to same day deliveries, if there is no one there to receive the gift (and there is no safe place to leave it) the gift will be returned to us and a re-delivery fee will apply.

        In the event of a delay or delivery issue, we will work with you and do our best to help in resolving any issues as a result of a third-party delivery issue.

         

        Units and apartment buildings

        Sometimes our third-party delivery partners encounter problems with delivering gifts to units, apartment and office buildings which may result in your gifts arriving late, going missing, or being returned to us.

        If gifts are being delivered to a unit, apartment or office building you are responsible for ensuring that the recipient will be available on the day to receive the gift. If there is no one at the recipient's address and our delivery partner can't gain access to the building, or leave the gift in a safe place, your gift will be classified as ‘undeliverable’ (see Undeliverable items below for more details).

         

        Incorrect and incomplete addresses

        You are responsible for supplying us with the correct and complete recipient details and address for delivery. If you provide us with an incorrect or incomplete address, we can't be held responsible.

        If you’ve made a mistake or given us incorrect or incomplete information your gift will be classified as ‘undeliverable’ (see Undeliverable items below for more details).

         

        Refund Policy

        We pride ourselves on customer service and curating the best gifts each and every time. However, sometimes things go wrong, so if you have any concerns or aren’t happy with your purchase, please contact us immediately by emailing us at hello@thelittlegiftloft.com.au and we'll try our best to help.

        If you cancel, change your mind, or provide incomplete or incorrect delivery information, we’re unable to offer you a refund.

        The Little Gift Loft attempt to dispatch all orders in compliance with product descriptions on our website. However, from time to time, certain products may not be available. We reserve the right to substitute products with alternative varieties when necessary, and we will always take care to ensure substitutions and alterations are similar in quality and value to the product item described on our website. 

        Undeliverable items

        Your gift is considered undeliverable if (a) the recipient’s address is incomplete, incorrect, or cannot be located, (b) there is no one at the recipient's address to receive the gift and there is nowhere safe to leave the gift  (c) the delivery is refused by the recipient.

        Undeliverable gifts will either be re-directed to a local post office for collection by the intended recipient or returned to The Little Gift Loft where the customer will be liable for all charges and fees incurred in returning, storing, or disposing of an undeliverable gift.

        When a gift is returned to us, we will try our best to rectify the situation and re-deliver the gift. However, you will be liable for any additional delivery charge as well as a product replacement fee for any perishable items, that need to be replenished.

        When a gift is re-directed to a local post office a calling card will be left at the recipient’s address to inform them of their local collection point. Due to the perishable nature of some of our products, it is strongly advised that recipients collect their gift within 24 hours from the collection point indicated on the calling card. We can't be held responsible for delays in the collection and pick-up of gifts and aren't liable for the quality and condition of perishable goods, which have not been collected within a 24 hours from the attempted delivery.