Shipping and Returns

We aim to dispatch your gift the next business day after you place an order. During peak seasons like Mother's Day, Father's Day and Christmas, it can take us a little longer.

You'll receive an email confirmation once we dispatch your order, so you can keep track of it's progress.

Contact us to discuss a custom request or if you’d like a price for same day or next day courier delivery outside Melbourne metro. We pride ourselves on customer service, so we’ll always do our best help you out!

What are the delivery options?
We’re based in Melbourne and offer delivery via Australia Post or local pick up.

Once your gift is dispatched, delivery times vary depending on the shipping option you select. Please note, for some destinations such as Darwin, Perth, or very remote locations, your order may take longer to arrive.

  • Standard shipping (5-10 business days): $9.95 or FREE when you buy one of our ready-made gift boxes.
  • Express shipping (2-4 business days): $15.95
  • Same day / Pick a date: starting from $22.95
  • Local pick up / Click and collect (1-2 business days): FREE

We aim to dispatch your gift the next business day after you place an order. During peak seasons like Mother's Day, Father's Day and Christmas, it can take us a little longer.

 

SHIPPING WITH AUSTRALIA POST

We use Australia Post to deliver all across Australia - sorry we don’t offer international shipping at the moment.

Please note, deliveries (including express shipping) may take a little longer than usual to arrive as all postal services are currently experiencing significant delays due to COVID-19, which you can read about here. 

      Can I send the gift to a PO Box or Parcel Locker?
      Yes - for standard or express shipping. We use Australia Post so you can choose a business address, residential address, PO Box or even a parcel locker!

      What happens if no-one is at the address when the gift arrives?

      Australia Post will leave your gift in a secure spot if it's safe to do so. Otherwise, they'll leave a calling card and take the gift to the closest Australia Post outlet for collection.

      Can you guarantee when my gift will arrive?
      No - we rely on the Australia Post delivery network, so we can’t guarantee delivery for a specific day or time (unless you select the Same Day / Pick a Date option)

      You'll receive a tracking number via email once we dispatch your order, so you can keep track of it's progress.

       

      SAME DAY / PICK A DATE

      Order before 12pm (Melbourne time) for same day delivery, or pick your date and we'll deliver your gift on that day.

      You'll receive a tracking number via email once we dispatch your order, so you can keep track of it's progress.

      We only deliver weekdays, Monday to Friday and someone MUST be at the address to accept delivery, if not, a failed delivery fee is due.

       

      LOCAL PICK UP / CLICK & COLLECT

      We offer local pick up / click & collect if you'd like to come past our office and pick up your order - free of charge.

      The pick up times are 10am-3pm Monday to Friday (excluding public holidays) from our office in St Kilda.

      Once your order is ready to pick up, you'll receive a notification email letting you know your gift is ready to collect and you'll need to bring your order confirmation details with you for collection.

      We aim to have your local pick-up / click & collect order ready for collection on the next business day after you place an order. During peak seasons like Mother's Day, Father's Day and Christmas, it can take us a little longer.

      Please note: Orders must be collected promptly, within 2 business days from receiving your collection notification email.  

      Returns

      We pride ourselves on customer service and curating the best gifts each and every time. However, sometimes things go wrong! If your item is faulty, doesn’t arrive in the condition we sent it or doesn’t arrive at all we will happily provide a refund or re-deliver your gift.

      If you’ve made a mistake or given us incorrect information we will try our best to rectify the situation, but it is your responsibility to ensure the address, delivery instructions and information you give us is correct. Please check details thoroughly! 

      If you change your mind, we’re not able to offer you a refund, but if you contact us on the same day you place your order, we can swap your selection for another gift for the same price (or higher).

      If you have any concerns or aren’t happy with your purchase please contact us within 5 days of delivery - we’ll do out best to resolve your concerns.