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We’re still open for business and taking orders. Please be mindful of delivery delays across the network and allow extra time for your parcels to arrive x
We’re still open for business and taking orders. Please be mindful of delivery delays across the network and allow extra time for your parcels to arrive x

Shipping and Returns

We use Australia Post and Couriers Please to send our gifts, Sorry - we only ship within Australia and don’t offer international shipping at the moment.

Please note, deliveries (including express shipping) may take a little longer than usual to arrive as all postal services are currently experiencing significant delays due to COVID-19, which you can read about here.

Effective 20 April 2020, Australia Post are temporarily suspending their express shipping guarantee - they’ll continue to prioritise these deliveries, but they just may not be delivered next business. This is still the fastest way to send a parcel.

How much does shipping cost and when will my order arrive?

We’re based in Melbourne and delivery times vary depending on the shipping option you select. Please note for some destinations such as Darwin, Perth, or very remote locations, your order may take longer to arrive.

  • Standard shipping (2 to 6 business days): FREE for any orders over $80, otherwise it’s $9.95.
  • Express shipping (1 to 2 business days): $19.95
  • Melbourne metro (next business day): $15.00 when you order by 5pm, Monday to Friday and the address is within 25kms of Melbourne CBD. FYI: You can also select this option if there is a specific day you’d like your gift to be delivered.

What postcodes are within Melbourne metro?

We define Melbourne metro as postcodes within 25km of Melbourne CBD. If you’re unsure, please message us before placing your order as we do sometimes make exceptions depending on your request.

What time do I have to place an order for next day despatch?

Place an order by 5pm Monday to Friday and your gift will be sent out the next business day. Please note, we don’t deliver on weekends or VIC public holidays and only deliver within Australia.

What happens if nobody is home?
Gifts are delivered via Australia Post, so you can choose a business address, residential address or even a parcel locker! If you’re not sure if anyone will be home, you can give us instructions to leave the gift in a safe location, however, if it’s not possible to leave the gift somewhere safe at the delivery location, a card will be left with instructions on how to collect or have the gift redelivered.

Do you know the time my gift will arrive?
We’ll send you a tracking number via email when your order is despatched. We can’t guarantee delivery for a specific day or time. We’ll leave gifts at, or near, the door if it’s safe to do so. But if you think nobody will be home, it’s a good idea to send it to their work or parcel locker.

Need to arrange a special delivery or ask a favour?
Contact us to discuss a custom request or if you’d like a price for same day or next day courier delivery. We pride ourselves on customer service, so we’ll always do our best help you out!

Returns

We pride ourselves on customer service and curating the best gifts each and every time. However, sometimes things go wrong! If your item is faulty, doesn’t arrive in the condition we sent it or doesn’t arrive at all we will happily provide a refund or re-deliver your gift.

If you’ve made a mistake or given us incorrect information we will try our best to rectify the situation, but it is your responsibility to ensure the address, delivery instructions and information you give us is correct. Please check details thoroughly! 

If you change your mind, we’re not able to offer you a refund, but if you contact us on the same day you place your order, we can swap your selection for another gift for the same price (or higher).

If you have any concerns or aren’t happy with your purchase please contact us within 5 days of delivery - we’ll do out best to resolve your concerns.